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ā¢ IndiGo has launched an AI chatbot, 6Eskai, which addresses customer queries in 10 languages and offers a unique ticket booking platform.
ā¢ The chatbot, powered by GPT-4 technology, has reduced 75% of customer service agent workload.
ā¢ With 1.7 trillion parameters, it can answer frequently asked questions and perform various functions, including flight bookings, discount coupons, web check-ins, and seat selection.