Flyer slams Air India staff for missing kitten at Delhi airport

Tata Group-owned Air India has found itself in yet another controversy. In a recent incident, a flyer accused the airline staff of mismanagement, due to which her kitten went missing at Indira Gandhi International Airport in New Delhi.
The flyer, Jangneichong Karong, was travelling from Delhi to Imphal with two kittens. As per her account, Air India staff gave her two options: to reschedule or to move to business class to take the kittens with her. She agreed to move to business class as there was no rescheduling option and since she was not ready to send the kittens into the cargo.

However, later Air India staff told her that there are no seats in the business class and she has to send the kittens in the cargo.

"With heaviness in my heart, knowing that my kittens would at least have each other, I agreed to the same and went ahead with the procedure," Karong wrote in her email to the Air India management.


"I was already late for my boarding because of the long wait and procedure even after that with the help of your staff and in their presence I ensured to secure the cage properly," she wrote in the letter while pointing out that the cage was sturdy and the management can check it themshelves. "There is no way that in any circumstance, it will open on its own or be kicked open by tiny kittens."

To her shock, Karong later told by the airline staff that one of the kittens ran out of the cage. She also allged that the airline forced her to give a consent to fly with just one kitten.

In the letter, Karong alleged that upon arrival she checked the cage and found one latch loose.

"This is really not done, especially for a passenger who was ready to pay and in fact, paid all the required amount to have my 2 kittens fly with me," she added.

In a tweet later on April 26, Karong revealed that the Air India staff have apologised to her but she pleaded them to search for the kitten as it can't stay hungry for three days. "I got a call to extend their apologies, but it’s not the apologies that I need now, but my kitten to be reunited with her brother. Makes me question how actively they are searching. Do u have cctv at all @airindia A kitten not train med to fast will not stay hungry for 3 days," Karong tweeted.

Her letters were shared on Twitter by one of her friends and Twitterarri have come out of Karong's support asking Air India to do the needful. Many have even tagged Ratan Tata to intervene in the matter.